Customer Service

General Information about Web Orders and Orders for Print Editions

• Normally the "BUY" button will appear on a book's page approximately 30 days in advance of the publication date.
• VAT at the customer's national rate will be added to orders of digital books or online subscriptions.
• Always check the details before you press the buy button especially as digital products (books, journal subscriptions are not normally refundable.
• Our system will automatically send confirmation of receipt of order as soon as payment is confirmed for books or journals subscriptions, article downloads etc.
  
• If you require a receipt beyond the automatic confirmation of purchase, please contact us on info@equnoxpub.com.
• We try to process all web orders within 24 hours of receipt, except on weekends, but as all orders are handled manually this is not always possible.
  
• Most books will be despatched by our print-on-demand service. This allows us to print books in North America, Australia and the United Kingdom thus reducing postage costs and the carbon footprint.
  
• Books are usually ready for despatch by the printer within one week of our receipt of your order, although books with colour illustrations or hardback bindings take up to 10 days to print.
  
• Orders for print editions of books or journals sent to EU countries are subject to customs inspections which can cause delays. Note that if you chose the DAP delivery method at checkout for an order going to an EU country, the order cannot be tracked and you will be responsible for paying any customs duties. We will not replace lost orders sent by this method.
  *For more information about postage and delivery options and conditions of supply please refer here: https://equinoxreligionlibrary.com/page/customer-service-orders-postage-rates.
  
  

  Assistance

  If you have any questions about your web order for a print edition, please contact Declan McCarthy dmccarthy@equinoxpub.com or call us at +44 (0)114 221-0285 weekdays 9am-5pm GMT.
  
  For general assistance email us at info@equinoxpub.com